Aligning Experiences for Better Designs: an HFID Sample Class

Join Professor Gary David for a dynamic sample class that explores how organizations can design meaningful, connected experiences across products, services, and people. In today’s experience age, success depends on more than user experience, it requires integrating customer, employee, patient, brand, and digital interactions into a cohesive whole. Through concepts like experience ecosystem mapping, systems thinking, and opportunity/impact analysis, you’ll gain insight into how aligned experiences can unlock better outcomes.